Privacy Policy
What we collect, why we need it, and what we do with it.
Last updated 14 August 2026
1.Who we are and what this policy covers
Celebrant Chloe (ABN 18 959 712 039) ("we", "us", "our") is a marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961 (Cth), operating in Brisbane and South East Queensland, Australia.
This policy explains what personal information we collect, why we collect it, how we hold and use it, who we disclose it to, and how you may access it, correct it or complain about our handling of it. It applies to this website, to the client portal, and to the ceremony services we provide.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in Schedule 1 to that Act ("APPs"). As a business with an annual turnover of $3 million or less we may fall within the small business operator exemption in section 6D of the Privacy Act. We comply with the APPs as a matter of policy regardless of whether that exemption applies to us.
In this policy, "personal information" and "sensitive information" have the meanings given in section 6(1) of the Privacy Act 1988 (Cth).
2.What we collect, and why
We only collect what we genuinely need to provide a ceremony and to meet our legal obligations as a celebrant.
- Contact details: your names, email addresses and phone numbers, so we can talk to you about your ceremony.
- Ceremony details: your date, venue, and the answers you give in questionnaires, so the ceremony is yours.
- Information required by law: full legal names, dates and places of birth, occupations, addresses, conjugal status, and your parents’ countries of birth. The Marriage Act 1961 requires these on the Notice of Intended Marriage (Form 15); we cannot lawfully marry you without them.
- Identity and status documents: birth certificate or passport, photo identification, and where relevant a divorce order or a former spouse’s death certificate. We are legally required to sight these.
- Payment records: amounts, dates and invoice references. Card details are handled by our payment provider and are never stored by us.
3.Why we have to ask for so much
Marriage in Australia is a legal act, not only a personal one. The Marriage Act 1961 and the Marriage Regulations 2017 specify exactly what a celebrant must record and sight before a marriage can proceed. Where information is collected because the law requires it, we say so at the point we ask.
If you choose not to provide the legally required information, we will not be able to solemnise your marriage.
5.Where your information is stored
This platform is hosted on infrastructure located in Australia where available. Some of our service providers, including email delivery and payment processing, are located overseas, principally in the United States and the European Union. Where information is disclosed to an overseas recipient we take the steps reasonable in the circumstances, as APP 8.1 requires, to ensure the recipient does not breach the APPs in relation to it. You should be aware that overseas recipients are subject to the laws of their own jurisdiction, and that those laws may not offer protections equivalent to the Privacy Act 1988 (Cth).
6.How long we keep it
Celebrants are required to retain certain marriage records, and we keep those for as long as the law requires. Information that we are not required to keep, such as questionnaire answers, planning notes, correspondence, is retained while it is useful to your ceremony and for a reasonable period afterwards, then deleted.
7.How we protect it
Access to the client portal requires an account and a password. Passwords are stored hashed, never in plain text. Sensitive configuration values are encrypted at rest. Access to your records is limited to your celebrant. If we became aware of an eligible data breach likely to result in serious harm, we would notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth).
8.Accessing and correcting your information
APP 12 and APP 13 give you the right to ask for access to the personal information we hold about you and to ask us to correct it. You can see and correct most of it yourself in the client portal. For anything else, email chloe@celebrantchloe.com.au. We will respond within a reasonable period, and we do not charge for making a request.
If you would like information deleted, tell us. We will delete whatever we are not legally required to retain, and explain what we must keep and why.
9.Artificial intelligence
We may use artificial intelligence tools, and third-party AI providers, as part of preparing and drafting ceremony material. Where we do, the information provided to them is limited to what is needed for that purpose, and some of those providers are located overseas.
Anything produced this way is reviewed and approved by your celebrant before you see it. No decision about you or your ceremony is made by an automated process.
If you would prefer we did not use AI tools on your ceremony, tell us at chloe@celebrantchloe.com.au.
10.The client portal
When you book, we create an account for you in the client portal. It holds the things we are working on together: your questionnaire answers, any vows you draft, your documents, your appointments, and your messages to us.
Vow drafts are private to the partner who wrote them. Where the portal compares 2 sets of vows, it reports only on length and tone, and never discloses the content of one partner’s vows to the other. Your celebrant is the only other person who can see your portal.
Some information in the portal is generated by using it, such as when you last signed in and what you have completed. We use it to see where your planning is up to and to send reminders, and for nothing else.
11.Information about children
For naming ceremonies we collect information about the child being named, and about guide-parents or other family members you ask us to acknowledge. We collect it from the parents or guardians arranging the ceremony, use it only to write and conduct that ceremony, and hold it under this policy like any other information. The portal is not intended for use by children, and we do not knowingly create accounts for anyone under 18.
12.Email and marketing
Most of our email to you is about your own ceremony: reminders, documents, appointments and answers to your questions. You cannot unsubscribe from those while your booking is live, because they are how the ceremony gets organised.
Anything promotional is separate, is sent only with your consent, identifies us as the sender and carries a functional unsubscribe facility that we action within 5 working days, as the Spam Act 2003 (Cth) requires. We do not make unsolicited marketing calls, and we comply with the Do Not Call Register Act 2006 (Cth). We do not sell, rent or trade your information, and we do not use or disclose it for direct marketing except as permitted by APP 7.
14.Changes to this policy
We may update this policy as our practices change. The current version is always the one published here, and the date it was last reviewed appears at the foot of this page. If a change materially affects how we handle information we already hold about you, we will tell you directly rather than rely on you noticing.
15.Complaints
If you believe we have breached the APPs, please tell us first at chloe@celebrantchloe.com.au so we have the opportunity to put it right. We will acknowledge your complaint promptly and respond within 30 days. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner under section 36 of the Privacy Act 1988 (Cth), by post to GPO Box 10163, Sydney NSW 2001, by phone on 1300 363 992, or at oaic.gov.au.